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Find Someone Who Thinks Better Than You Do

THE Water Heater Company · a letter from Anthony Hamilton

Anthony Hamilton Co-Founder & CEO, THE Water Heater Company United States

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Find someone who thinks better than you do.
— Anthony Hamilton

Outcome: Chose CI Web Group / Hydra as a strategic partner after years of same-playbook agencies; organic performance had already improved year over year while CI Web Group hosted the prior site — Hydra site newly live, with the bigger shift in how leadership thinks about AI and building.

The story

Over the first several years of building THE Water Heater Company, Anthony Hamilton partnered with multiple digital marketing agencies. Every one of them taught him something, and every one of them helped the company get to where it is today. This is not a story about good agencies versus bad agencies. It is about what he learned while searching for the right strategic partner.

When they were preparing to launch in January 2019, they had already hired a digital marketing agency to build the website and establish an online presence. About a month before launch, that agency unexpectedly dropped them as a client due to a conflict of interest. Overnight, they were scrambling to find a new agency while launching a brand-new business.

Like most startups, they did not have the luxury of slowing down. They hired another agency that helped get the company off the ground — first website, original van wraps, genuinely great people. Looking back, Anthony realized something that would become a recurring theme: he thought he was hiring experts so he would not have to become a marketer himself. Instead, he spent an enormous amount of time thinking about digital marketing because he was the one bringing the strategy. The work got done, but he was constantly asking the questions, bringing new ideas, and trying to figure out where the industry was headed. That was not what he thought he was paying for.

Over the next several years, every agency had talented people and brought something valuable — but he kept running into the same feeling. It was not that anyone was doing anything wrong. It was that every agency seemed to be operating from the same playbook: two blogs per month, standard SEO, monthly reports, best practices. Everyone moving at roughly the same pace, following roughly the same strategy. That led to a question he could not stop asking: if every agency is doing the same things at the same speed, how does anyone ever get ahead?

Around that time, Anthony had started experimenting with AI — long before it became mainstream. ChatGPT had just come out, and even though it could not browse the internet yet, he knew something significant was happening. He started looking for agencies that were not simply reacting to where marketing was today. He wanted someone trying to understand where marketing would be tomorrow. That is how he found CI Web Group.

The experience

His first meeting was supposed to be with Mike. About fifteen minutes into the call, Jennifer Bagley joined. She said something simple: she had noticed THE Water Heater Company on their calendar, thought the name was interesting, and wanted to meet them. That meeting lasted nearly three hours.

What struck him was not the technology, Webflow, AI, or a sales presentation. Jennifer spent most of that conversation trying to understand him — how he thought, the business model, why they existed, where they were trying to go. At one point her son and daughter-in-law arrived with their baby. Jennifer held her grandson while they continued talking for hours about business, leadership, technology, and the future of marketing. That conversation told him far more than any product demo ever could.

Two months later, just before Christmas — December 23rd at three o'clock in the afternoon, when most people were mentally on vacation — Jennifer and Mike still took another two-and-a-half to three hours talking through the business. By the end of that meeting, THE Water Heater Company had made its decision. Not because of software or features. Because of people.

A few weeks later, Jennifer introduced Anthony to Hydra. His immediate reaction was not "sign me up" — it was "let's talk." He wanted to understand the risks. Hydra was not fully mature yet; it was ambitious and evolving rapidly. He asked a lot of questions. At the end of that conversation, he realized he was not betting on software. He was betting on Jennifer — her vision, the way she thought, and that she was building for where the industry was going instead of protecting where it had been. Being an early adopter always carries risk. Sometimes you pay a price for being early. Other times it becomes a competitive advantage. For him, the decision was about trusting the person building it.

He will not pretend the onboarding was easy — it was probably the hardest onboarding process he had ever gone through. Hydra was evolving incredibly fast; every time he thought he had completed everything, there seemed to be another layer. Some days it felt like the platform was improving by the hour. Trying to keep up while running the company was not easy. Looking back, he understands why: they were not onboarding into a finished product. They were participating in the creation of something new.

Today the website has only been live for a few weeks — far too early to claim massive business results. What he can say is that organic performance had already improved year over year while CI Web Group was simply hosting and maintaining the previous website. Now that the Hydra website is live, he believes they are just getting started. The bigger change has happened inside him: Jennifer introduced an entirely different way of thinking about AI — not as a shortcut for generic content, not as a replacement for people, but as a force multiplier for creativity, collaboration, speed, and execution.

He had been using AI since ChatGPT was first released, but working with Jennifer opened his eyes to what was actually possible. Since then he has built AI tools for the team, fundamentally changed how he thinks about solving problems, and been introduced to other founders and experts who continue expanding his perspective. Instead of bringing fully formed projects to his marketing partner, he now brings ideas. Together they build them, iterate, and improve them. Many of the initiatives they are working on today never would have existed if Jennifer had not challenged the way he thinks.

What stood out about the partnership

  • "I'll try anything. Break everything."

    After Anthony sent a long list of ideas, Jennifer replied: "Let me see what I can do, lol. I'll try anything. Break everything. It's my specialty." He has never worked with another agency that responds that way.

  • Jennifer is the standard, not the exception

    Mike, Camille, and the rest of the team approach problems with the same curiosity, collaboration, and willingness to experiment. That tells him this is not one person's personality — it is the culture.

  • The Hedgehog Concept — specialize relentlessly

    Most agencies try to be everything to everyone and end up competent at many things but exceptional at few. CI Web Group intentionally stripped away what they do not believe they can be the best at to focus on becoming world-class at building authority, creating advanced websites, and helping home service companies dominate organically. As someone who built an entire company around specializing in one thing exceptionally well, that philosophy resonated immediately.

  • Strategic partner, not website maintenance

    Even as lead volume has slowed across home services, Anthony's confidence has never been higher — not because everything is easy, but because he believes they are building the right things. His marketing partner no longer feels like a company that maintains a website. It feels like a strategic partner helping shape the future of the business.

  • Evaluate people, not company size

    Early in his career he evaluated partners on size, reputation, and how many services they offered. Today he evaluates people. Companies do not innovate — people do. Culture does not innovate — people create cultures that innovate.

In his words

"I thought I was hiring a marketing agency. What I actually found was a strategic partner who changed the way I think about my business. For me, that's been the biggest impact CI Web Group has had on THE Water Heater Company — and I believe that impact will continue compounding for years to come."

Anthony Hamilton Co-Founder & CEO, THE Water Heater Company